Complaints and Speak Up
FRIAL S.A. is committed to integrity, transparency, and responsible business conduct. We encourage all our stakeholders – internal and external – including employees, management, customers, suppliers, contractors, business partners, community members, and other third parties to report concerns about misconduct, unethical behavior, or violations of laws, regulations, or company policies. Speaking up helps us identify risks early and maintain a safe, ethical, and responsible working environment.
Reports submitted through the Speak Up channels are handled in accordance with FRIAL S.A. Whistleblowing Policy, which defines the reporting procedures, confidentiality safeguards, and protection against retaliation for individuals who raise concerns in good faith.
We encourage you to submit freely, and without fear of negative consequences, any grievances, concerns or suggestions related to our company’s performance, practices and impacts. These may relate to topics including, but not limited to:
💰 Fraud, bribery, or corruption;
⚖️ Violations of laws or regulations, GDPR;
✊ Human rights violations;
🛑 Workplace harassment or discrimination;
🌍 Environmental violations;
🩺 Health and safety risks;
🔗 Supply chain misconduct;
📜 Breaches of company policies or ethical standards.
Your input is essential to our commitment to continuous improvement and responsible business conduct. Together, we can build a more sustainable, ethical and inclusive future.
Grievances, concerns, or suggestions may be reported using our online form, by phone, or by email. Alternatively, you may complete the attached Grievance Submission Formand submit it in person or send it to us via email. Confidential reports may also be submitted through our whistleblower reporting software or via the confidential 24/7 hotline.
All official reporting channels are presented below:
📧 Email: office@frial.ro
📞 Phone: +40-241-601.922
🌐 Online Form: Use the online form below to submit general grievances, concerns, or suggestions that do not require special handling or confidential treatment;
📍 In Person/courier: Berth 53, Constanta Port, Romania
📫 Post Office: At the registered office of FRIAL S.A.
Regardless of the communication channel, your complaints will be analyzed by the responsible persons within the legal deadline.
